Help

Support

Write to us at support@attuno-app.com. Please include the email address of your Attuno account and, if something went wrong, what you were doing and your iPhone’s iOS version.

Common questions

Is Attuno available in my country?

Attuno is sold on the App Store in most countries, but not in the European Union or in Russia. It needs an iPhone with iOS 26.4 or later.

Attuno shows no minutes

Check that Attuno is allowed to use Screen Time (iOS Settings → Screen Time). Minutes are counted in steps and can take a while to appear after you use an app.

I forgot my password

Tap “Forgot your password?” on the sign-in screen. The reset code is sent only to a confirmed email address, so confirm your address first, using the link in the email Attuno sends after registration.

I forgot the parental PIN

On the PIN screen, tap “Forgot the PIN?”. It is emailed to the address of the account.

My subscription is not recognised

Make sure you are signed in to the same Attuno account you subscribed with, then tap “Restore purchases” on the subscription screen. To cancel, use iOS Settings → your name → Subscriptions; Apple handles billing and refunds.

I signed in on another iPhone and was signed out

An Attuno account stays signed in on one device at a time. Signing in on a new iPhone signs the previous one out.

How do I delete my account?

Settings → Delete account, and confirm with your password. It happens immediately and cannot be undone: everything tied to the account is removed and the email address becomes free to register again. What is kept, and for how long, is in the privacy policy.

This does not cancel an App Store subscription — only you can do that, in iOS Settings → your name → Subscriptions. Cancel there too, or it keeps renewing.